Guest message assistant
#1Trigger Guest sends a message
- Answers from your property guidebook
- Escalates complaints or urgent issues to staff
- Logs the conversation
Outcome Fast replies without overnight staff
Typical stack: Guesty or Hostaway inbox
Property management · Short-term rental management
AI automation for short-term rental management companies
Answer guest questions around the clock, schedule turnover cleans the moment a booking lands, and route maintenance issues before they become bad reviews.
Where time leaks
Where the hours go in short-term rental management
Patterns we see in this industry. Your workflow will differ; discovery confirms which ones apply.
01
Guests message at all hours with check-in, Wi-Fi and parking questions.
02
Turnover cleans must be scheduled around same-day check-outs and check-ins.
03
Maintenance issues reported by guests need fast triage and vendor dispatch.
04
Owners want monthly statements and explanations of performance.
Common tools in short-term rental management:GuestyHostawayOwnerRezBreezewayPriceLabsAirbnb
Named for compatibility only. No partnership or endorsement implied; we confirm API access for your plan during discovery.
Automation recipes
4 automations built for short-term rental management
Trigger → steps → outcome. Each one is a scoped, fixed-price build.
Turnover scheduler
#2Trigger New booking or change
- Schedules the clean between stays
- Notifies cleaners
- Requests photos when the clean is complete
Outcome Every unit ready on time
Typical stack: Breezeway or PMS
Maintenance triage
#3Trigger Guest or cleaner reports an issue
- Asks for photos and details
- Classifies urgency
- Dispatches the right vendor
Outcome Problems fixed before they hurt reviews
Typical stack: PMS, vendor list, SMS
Owner statement pack
#4Trigger Month end
- Pulls revenue, expenses and occupancy
- Drafts a summary note
- Sends to owners after review
Outcome Professional owner reporting
Typical stack: PMS reports, accounting
Interactive
Build your automation
Pick what starts it and what should happen next. Your workflow assembles live below. This is a planning tool; we confirm what your tools support during discovery.
Your workflow
Planning preview- Trigger
-
Add at least one step on the left.
Demo
Try a missed-call text-back
Tap "Start a missed call" and reply as the customer. Runs in your browser.
MessagesDEMO
No messages yet
Incoming call…
Nobody can answer right now
Missed-lead revenue estimate
EstimateMove the sliders to match your business.
Est. recovered / month
Est. per year
missed → re-engaged → won per month
Estimate = leads × missed % × re-engaged % × close % × deal value, using only the numbers you entered. Not a guarantee; excludes software and build costs.
Plan my text-back automation
Demo
Watch the workflow run
Step through "Guest message assistant" one stage at a time. Click any step.
ROI estimate
A starting ROI estimate for short-term rental management
Preset for a small team. Change the numbers to match your business.
How we implement
Built around how work actually runs in short-term rental management
We begin by loading your property guidebooks into the assistant and testing replies with your guest team.
Discovery call: We walk through your current process and tools (free, 30 minutes).
Workflow map & fixed quote: Written scope, software costs listed separately, compliance notes included.
Build in a test environment: Your accounts, test data first, then a supervised pilot.
Handover: Documentation, training and an optional support plan.
Limitations & compliance notes
- Local short-term rental rules and taxes vary; the assistant does not advise owners on permits.
- Platform messaging rules (Airbnb, Vrbo) apply to automated replies.
General information, not legal advice. Confirm requirements with your own counsel or compliance officer.
Want these automations running in your business?
Tell us your tools and the one task you'd remove first. We reply with a plan.
Part of Property management
The broader playbook for the whole trade, including recipes that apply across specialties.
AI automation for Property management →Related industries
Services behind these automations
FAQ
Common questions
Both have APIs; we connect within their supported integrations.
You choose. Many managers sign messages as the guest team.
No. Refund and compensation decisions go to your staff.
More Property management specialties
HOA management
Answer homeowner questions from your governing documents, move architectural requests through review, and get board packets out without late nights.
Residential property management
Answer every rental inquiry with showing times, sort maintenance requests by urgency before a vendor is called, and start lease renewals early enough to avoid vacancies.
Free tools: ROI calculator · AI readiness assessment · Experience Lab
Next step
Tell us how your short-term rental management work flows today
Two short steps. We reply by email, usually to set up a 30-minute discovery call.
What happens after you submit
- 1
We read it personally
A person reviews your note. No automated sales sequence.
- 2
We reply by email
Usually with 2–3 clarifying questions and times for a 30-minute call.
- 3
You get a written plan
Workflow map, fixed quote and listed software costs before any build. No obligation.
Prefer to talk? Call (214) 891-5650 or email info@fullstopsolutions.com.
Not ready to talk? Try the ROI calculator or readiness check. No email needed.